Skip to content

Careers

Careers at Heal's
Careers at Heal's
Bookmark Bookmark Print version: Printer version

Careers at Heal's

Heal's has six stores located throughout the UK as well as an online store heals.co.uk. Heal's sells a wide range of modern, designer and contemporary furniture, homewares, lighting, accessories and gifts for the home from leading designers, with often exclusive designs to Heal's, and brands such as Philippe Starck, Tom Dixon, Ligne Roset, Vitra, Vi-Spring and Matthew Hilton

Our vision at Heal's is simple and concise. We want to inspire people to create beautiful homes. If you're interested in contemporary furniture and home furnishings, are passionate about customer service and share our vision, then Heal's would like to hear from you.

We are always looking for people who are welcoming, knowledgeable and able to reflect the high quality that customers have come to expect from our brand.

Our ideal sales candidates will be proactive individuals who make sales happen. You will be able to generate sales by approaching, establishing needs, advising and guiding our customers to help them find the right product. Within our Head Office we have a Buying and Merchandising team, Visual Display team, HR, Accounts, E-commerce and Marketing.

If you share our vision and feel you can bring a creative edge to Heal's then please send your CV with a covering letter to careers@heals.co.uk or via post to:

Human Resources
Heal's Head Office
HR Department
6th Floor
196 Tottenham Court Road
London
W1T 7LQ


Head Office Vacancies

1 x Ecommerce Copywriter. Full time

We currently have a fantastic opportunity for a Copywriter/ Product Co-ordinator, to join our Ecommerce team at Heal’s, Central London on a full time basis.

At Heal’s we do more than simply sell products, we select and develop products that embody our core principle of “good design, well made” which in turn helps our customer’s create happy homes.

This role is responsible for leading our products to market and taking ownership of product storytelling across our full range of categories, whilst engaging our customers by bringing our products to life through engaging and informative copy.

The focus is to ensure that product descriptions are as friendly to Google as they are to our customers. Building up an expert knowledge across a wide variety of products will be essential; our product range is diverse so you’ll need to be versatile, writing about individual products and understanding how they fit together as part of a wider range.

The Key Responsibilities of this role are:
• Produce content to lead a best-in-class customer experience to maximise sales, conversion and customer usage of digital channels
• Create writing that reflects an understanding of brand identity and tone of voice
• Producing copy that is optimised for search and user experience for all channels (e.g. websites, online advertising, email, mobile and video)
• Create original content as well as edit and proofread copy written by others
• Champion the brand tone of voice and be integral in crafting and revising it in line with the needs of the business
• Work with the Creative team to maintain the brand voice as an engaging, friendly tone that connects with customers through fun, clever copy

And have the following key skills & experience:
• Previous experience in writing and editing consumer-facing copy in a B2C retail/E-Commerce in-house environment
• Work successfully in an autonomous manner, to project manage your own workload
• The ability to present multiple options for a project and react swiftly to feedback
• Excellent attention to detail
• Excellent editing, grammar, and writing skills
• Excellent time management and organisational skills


Please send your CV & Cover letter to mgorasia@heals.co.uk

Tottenham Court Road Vacancies

1 x Weekend Design Consultant. Furniture. (15 Hours)

We are looking for experienced candidates to join our Furniture department at our Flagship store in Central London.

As a Design Consultant you are the face of Heal’s and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Your focus is to achieve sales thresholds by providing a complete and efficient customer experience and with particular attention to sales, merchandise, administration and security. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business. Creating an inviting atmosphere and helping bring the Heal’s brand to life, you should aim to educate, inspire and excite our customers through your product and store knowledge.

The ideal candidate will have the following;

• Excellent communication
• Ability to use own initiative
• Customer focused
• Previous retail experience in furniture sales
• Sales Driven

1 x Store Customer Support. Full time

We have an exciting opportunity for an experienced candidate to join our Flagship Store in Central London as Store Customer Support on a full time basis.

The primary focus of this role is to be a point of contact for customers in store. Primarily dealing with; face to face queries, replying to queries via e-mail and telephone, requesting stock from the sales floor, following through complaints that may take some time to resolve ensuring that the customers are kept informed about their orders, actioning refunds, returns and exchanges, the selling of Gift vouchers and other crucial admin tasks within the Store Customer Support Department.

The ideal candidate will have the following:

- Previous experience in a Customer Support role (desirable)
- Administrative experience
- Excellent written and verbal communication skills
- Ability to use own initiative
- Quick and keen learner
- Confidence in dealing with customers; face to face, on the phone and via email correspondence
- Flexible and hardworking
- Confident in using Microsoft Office
- Strongly organised

1 x Display Manager (Visual Merchandising). Full time

We have an exciting opportunity for a Display Manager to join our Flagship Store in Central London on a full time basis.

As a Display Supervisor you have a vital role at Heal’s, and are responsible for providing a complete visual experience for our customers that is unrivaled by our competitors. Your focus is to implement the display programmes as requested in line with company display standards and implement all store visual projects to achieve a store wide promotional theme. You are responsible for creating an inviting atmosphere, helping bring the Heal’s brand to life and should aim to educate, inspire and excite our customers through your window and in-store displays.

The ideal candidate will have the following:

- Previous experience in a similar position within Retail
- Previous experience of managing a team
- Strong Communication skills
- Ability to use own initiative
- Design Qualification desirable
- Portfolio of previous work
- Pro-active and commercially aware
- Proven multi-site Display management
- Strong understanding of Display guidelines
- Experience of seasonal launches

King's Road Vacancies

There are currently no vacancies at our King's Road Store

Kingston Vacancies

2 x Sales Consultant. Home. 30 Hours

We are looking for an experienced candidate to join the Home department at our Kingston Store.

As a Sales Consultant you are the face of Heal’s and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Your focus is to achieve sales thresholds by providing a complete and efficient customer experience and with particular attention to sales, merchandise, administration and security. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business. Creating an inviting atmosphere and helping bring the Heal’s brand to life, you should aim to educate, inspire and excite our customers through your product and store knowledge.

The ideal candidate will have the following;

• Excellent communication
• Ability to use own initiative
• Customer focused
• Previous retail experience
• Sales Driven


2 x Weekend Sales Consultant. Home. 14 hours

We are looking for an experienced candidate to join the Home department at our Kingston Store.

As a Sales Consultant you are the face of Heal’s and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Your focus is to achieve sales thresholds by providing a complete and efficient customer experience and with particular attention to sales, merchandise, administration and security. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business. Creating an inviting atmosphere and helping bring the Heal’s brand to life, you should aim to educate, inspire and excite our customers through your product and store knowledge.

The ideal candidate will have the following;

• Excellent communication
• Ability to use own initiative
• Customer focused
• Previous retail experience
• Sales Driven


1 x Weekend Sales Consultant. Home. 12 hours

We are looking for an experienced candidate to join the Home department at our Kingston Store.

As a Sales Consultant you are the face of Heal’s and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Your focus is to achieve sales thresholds by providing a complete and efficient customer experience and with particular attention to sales, merchandise, administration and security. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business. Creating an inviting atmosphere and helping bring the Heal’s brand to life, you should aim to educate, inspire and excite our customers through your product and store knowledge.

The ideal candidate will have the following;

• Excellent communication
• Ability to use own initiative
• Customer focused
• Previous retail experience
• Sales Driven


Guildford Vacancies

1 x Weekend Sales Consultant. Home. 12 hours We are looking for an experienced candidate to join the Home department at our Guildford Store.

As a Sales Consultant you are the face of Heal’s and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Your focus is to achieve sales thresholds by providing a complete and efficient customer experience and with particular attention to sales, merchandise, administration and security. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business. Creating an inviting atmosphere and helping bring the Heal’s brand to life, you should aim to educate, inspire and excite our customers through your product and store knowledge.

The ideal candidate will have the following;

• Excellent communication
• Ability to use their own initiative
• Customer focused
• Previous retail experience
• Sales driven


1 x Sales Consultant. Home. 20 hours We are looking for an experienced candidate to join the Home department at our Guildford Store.

As a Sales Consultant you are the face of Heal’s and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Your focus is to achieve sales thresholds by providing a complete and efficient customer experience and with particular attention to sales, merchandise, administration and security. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business. Creating an inviting atmosphere and helping bring the Heal’s brand to life, you should aim to educate, inspire and excite our customers through your product and store knowledge.

The ideal candidate will have the following;

• Excellent communication
• Ability to use their own initiative
• Customer focused
• Previous retail experience
• Sales driven


1 x Sales Consultant. Home. Fulltime We are looking for an experienced candidate to join the Home department at our Guildford Store.

As a Sales Consultant you are the face of Heal’s and are responsible for providing a complete shopping experience for our customers that is unrivalled by our competitors. Your focus is to achieve sales thresholds by providing a complete and efficient customer experience and with particular attention to sales, merchandise, administration and security. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building quality customer relationships that result in increased sales and repeat business. Creating an inviting atmosphere and helping bring the Heal’s brand to life, you should aim to educate, inspire and excite our customers through your product and store knowledge.

The ideal candidate will have the following;

• Excellent communication
• Ability to use their own initiative
• Customer focused
• Previous retail experience
• Sales driven


1 x Stockroom Operative. 37.5 hours We have a great opportunity for an experienced candidate to join Heal’s Guildford Store on a full time basis.

As a Stockroom Operative, you have a vital role at Heal’s. You are responsible for supporting the sales team by providing a complete and efficient service in accordance with Company guidelines and with particular attention to customer service, stock control, administration, security and housekeeping.

The ideal candidate will have the following;

• Excellent communication
• Ability to use their own initiative
• Customer focused
• Previous Retail Stockroom experience
• Sales driven


Brighton Vacancies


There are currently no vacancies at our Brighton Store.

Redbrick Mill Vacancies

There are currently no vacancies at our Redbrick Mill store.

If you are interested in any of these vacancies please send your CV with a cover letter to careers@heals.co.uk or via post to Heal's Head Office address above.

About Us
Registered Office: 196 Tottenham Court Road, W1T 7LQ Registered in England & Wales, 926722. VAT: GB524300689

Heal's - The home of modern, designer and contemporary furniture, home accessories, lighting, garden, kitchen equipment, dining, bedroom and bathroom accessories and gifts. Beginning as a bed and mattress making firm in 1810, Heal's has been designing and making high quality furniture ever since. We have a tradition of working with the most talented designers, craftsmen and brands of the day to make furniture that is comfortable, beautiful and affordable. Heal's - 200 Years of Design and Inspiration.