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Welcome to Heal's
The bespoke upholstery service from Heal's
Step by step
Made For You Products
Cole & Son
Osborne & Little
Frequently Asked Questions
Where can I view the fabrics?
All Heal’s stores have a selection of fabrics, with our Tottenham Court Road store holding the whole entire range.
How many sofa models are available to customise?
Over 22 sofas and 7 armchairs.
Can I upholster any sofa or armchair in Heal’s?
Unfortunately not all manufacturers allow customisation as it requires specific production processes which they may not be set up for. Heal’s can only offer the ‘Made For You’ bespoke upholstery service on sofas and armchairs whose manufacturers support customisation.
Can I reupholster a sofa or armchair from home?
Heal’s does not reupholster old sofas or armchairs and we can only upholster sofas and armchairs from our range, and only in a fabric that we carry.
Can I change the length of the sofa?
No, we have set sizes for all our furniture pieces.
Can I change the filling of the sofa back cushions?
Depending on the sofa chosen, we can contact the supplier to see if this is possible.
Can I choose the colour/type or legs on my sofa or armchair?
Legs come in set designs but colours can usually be selected from a range.
How do I choose the right fabric for my sofa or armchair?
Our sales team is on hand to guide and advise you on colour, texture and sizing that will appropriately suit your piece of furniture.
If you prefer, many suppliers offer a range of fabrics they have selected themselves in a wide range of textures and colours.
Are there any additional costs I should know about?
By UK law we are obliged to make sure everything we sell is fire retardant. There is sometimes an extra cost for adding back coating treatment or additional interline to fabrics in order to make them fire retardant. Please talk to a member of the sales team for more information.
Can I get fabric swatches before I purchase?
Yes, you can ask a member of the sales team to order you a swatch which will be sent directly to your home.
How long will it take to make and deliver?
Most bespoke upholstery pieces take between 10 and 14 weeks to be made and delivered. Lead times are subject to change but we will contact you if any unexpected schedule changes arise during production.
Can I use leather?
Yes you can, but only on certain ranges. Please speak to the sales team for more information on bespoke leather sofas.
What other items are available in my own choice of fabric?
A range of headboards, footstools and ottomans are all available for bespoke upholstering.
How do I care for my chosen fabric?
A member of the sales team will be able to offer expert advice on caring for your fabric.
Click here to view our upholstery care guide.
Can I order ‘Made For You’ online?
Due to the specific requirements of each order, we unfortunately cannot offer the bespoke upholstery service online. Please visit Heal’s in-store where a member of staff will be happy to assist you with your order.
Tel: 020 7636 1666