Availability

Availability times are displayed on each individual product. It will state either:

- In Stock
- Available in 1-2 weeks
- Awaiting stock
- Out of stock

In stock - this means that the item is in stock at our warehouse. Orders are normally processed ready for dispatch in 2-3 working days
Available within 1-2 weeks - this means that the item is in stock at either at our warehouse or one of our stores. Orders are normally processed ready for dispatch in 1-2 weeks
Awaiting stock - this means that we are awaiting a supplier delivery of your chosen item
Out of stock - this means that we are currently out of stock of the item

If an order is made up of a number of items and some are awaiting stock, the items awaiting stock may be placed on "back order". This means that we are temporarily out of stock or awaiting a supplier delivery. As soon as the stock arrives with our warehouse then your order will be dispatched.

Please note: Your order will only be dispatched when all items included in the order are available.
Once your order has been dispatched, the delivery time and cost will depend on the option you choose.
Our current delivery options are:
Standard delivery (£4.95)
- Your order will be delivered within 2-4 days of the date of dispatch
Express delivery (£5.95)
- Your order will be delivered within 1-2 days of the date of despatch

Couriers - Parcelforce
Heal's have partnered with Parcelforce to deliver all of our non furniture orders. Parcelforce are one of the UK's largest and most reputable courier services. Parcelforce provide a fully traceable Nationwide delivery service. When an order is dispatched, a customer will receive an email confirmation that includes an order tracking code. To view the progress of an order please access the Parcelforce website and enter the tracking code supplied.

Parcelforce deliver between 9am and 6pm, Monday to Friday.

Heal’s values your security. To safeguard this, a signature is required to acknowledge receipt of goods.

If no one is available to sign for the goods at the delivery address, Parcelforce will leave a card. Simply call the number on the card, quoting the card reference number to re-arrange delivery. They will attempt delivery 3 times before returning the goods to us.

Although we work closely with Parcelforce to ensure the best possible service and convenient delivery times, we regret that delays sometimes occur which are outside our control.

Please Note: We regret that we are only able to ship products to UK mainland and Northern Ireland addresses.

We are happy to send items as gifts for people, but, to avoid confusion, please inform them in advance that a parcel from Heal's is going to be delivered. Note: The value of the goods does not appear on the packing slip.

If you have any further enquiries please contact delivery@heals.co.uk

Availability

Availability times are displayed on each individual product. It will state either:

- Available within 2-4 weeks
- Available within 4-10 weeks
- Special Order
- Out of stock

Available within 2-4 weeks - this means that the item is in stock at our warehouse and available for dispatch
Available within 4-10 weeks - this means that we are awaiting a supplier delivery of the item
Special Order - this means that the item is a special order item. We do not hold stock of these goods and will place an order with our suppliers on receipt of your order. Lead-times vary from 2 weeks for certain lighting and furniture items up to 12 weeks for some custom made furniture. Once you have placed your order, you will receive a call from a member of the customer service team to discuss lead-times and delivery
Out of stock - this means that we are currently out of stock of the item

Please note: Your order will only be dispatched when all items included in the order are available.
We will contact you once your order is complete in order to arrange your delivery date and time slot.
The cost of delivery will depend on the total value of your order and your proximity to one of our stores - this will be calculated and shown on the checkout page of our website

Deliveries are made by either our in-house delivery team or our partner delivery service Direct Home Deliveries, they can take place Monday to Friday 8am to 6pm. The day(s) and times that we deliver to your area will be discussed with you when we call you. Each day is split into a.m. and p.m. For an estimated time slot for your delivery please contact the Distribution Centre on 0208 884 5100 from 8 a.m. on the morning of delivery.

Heal’s values your security. To safeguard this, a signature is required to acknowledge receipt of goods.

If the product is an awaiting stock item the lead-time quoted is given in good faith. The lead-time is the number of weeks we expect it will take to receive your furniture into our warehouse. Once the furniture has arrived at our warehouse we will contact you within 2-3 days to arrange your delivery.

The lead-time is based on the best available information from our suppliers at the time of purchase. Where any delay occurs we will notify you by post or email at the earliest opportunity.

We make every effort to carry out deliveries on the date and in the time slot quoted. The delivery date and time slot we give to you is an estimate given in good faith. If we subsequently learn that the estimate is inaccurate, we will endeavour to inform you using the contact numbers you have given us.

We regret that we are only able to ship products to the UK mainland.

Please consider the following factors that may prevent us from completing a standard delivery: red routes and parking restrictions; delivery vehicle size restrictions; restricted access into property due to the size of the ground floor entrance; restricted access within the property to the intended delivery location. Such factors may require alternative delivery methods for which, in most cases, there is an additional charge. If you have any concerns regarding delivery, please contact us on 08700 240780 option 2 as soon as possible.

We regret that we cannot deliver items past the second floor unless appropriate lift access is available.

Please ensure you have read our access guidelines and checked that the access available is adequate

If you have requested delivery outside our standard delivery area, or have items that require fitting, then our Distribution Centre will make the delivery arrangements.

If you have any further enquiries please contact delivery@heals.co.uk