Heal's Interior Design Service
Inspiration, craftsmanship and innovation; these are the values along with a belief in design integrity and a rich design heritage, that make destination furniture store Heal’s still stand out from the crowd in it’s 200th year.
Well known for its wide range of modern, designer and contemporary furniture and accessories, Heal’s style has become synonymous with modern, elegant living and innovative design.
The Heal’s Interior Design Studio has been operating from our flagship store on Tottenham Court Road for over 25 years and our qualified, experienced designers are able to guide customers through the interior design process from start to finish.
The design team at Heal’s have a wide range of experience and are able to complete any type of project from single rooms and small apartments to whole houses and corporate spaces. The Heal’s design team have designed luxury private homes, second homes, city flats, show apartments, office receptions and corporate dining halls – to name but a few projects.
Unlike other design studios Heal’s offer a fully comprehensive service. Our designers manage the whole project from initial brief to delivery. All aspects of a scheme are considered and managed, from flooring and window treatments to furniture and accessories. We also source products from other manufacturers and suppliers and are not simply limited to the ranges stock at Heal’s.
If your life is very busy or you simply need design help or inspiration the Heal’s Interior Design Studio is here to assist you.
Heal's Interior Design Team
 | Galstaun, Natasha - IDS Manager
Natasha Galstaun has been the Heal’s Interior Design Manager for three years. Natasha has an incredibly diverse design background having worked for over 20 years in the industry. Natasha has the ability to work in a variety of design styles from classic contemporary through to minimalist chic. Her prestigious portfolio includes varied projects from riverside apartment in London, to cool loft apartments in Hong Kong, hotels in Dubai and country houses in Hertfordshire and Berkshire.
Natasha values the importance of really knowing her customers in order to fully understand a brief.
“The most important part of the creative process is to interpret and respond to a customer’s needs, this will ultimately result in a satisfied customer. My experience as a designer has given me insight in understanding what a customer wants and needs, and the emotional ties that can occur with creating the perfect home.”
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O'Sullivan, Deirdre - IDS Assistant Manager
Deirdre O’Sullivan has been designing for Heal’s Interior Design Studio for over 20 years. She has a wealth of experience in design solutions and project management.
During her time at Heal's Deirdre has created many bespoke designs and completed many high budget and prestigious projects. These include corporate projects, boardrooms, receptions, company dining areas, barrister’s chambers, an advertising agency and the New Zealand Ambassador’s residence in London. She has undertaken projects all over the UK and has also worked for clients based abroad, in Bahrain, Greece, Sudan, Switzerland, Egypt, Nigeria and Ireland.
Deirdre has worked on several show homes during her career and is comfortable working with architects and other specialists on larger refurbishment projects. Her work has been featured in Concept for Living, Homes & Garden and House & Gardens.
“During my career at Heal’s I have worked on numerous unique projects with a lot of different clients. I have many loyal clients that I have worked with on more than one project; it’s nice that I have the opportunity to get to know my customers so well. I feel privileged that my clients come back time and time again.”
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Hughes, Emma - Interior Designer
Emma Hughes joined the Heal’s team in 2007 and has been designing domestic and commercial interiors for 5 years.
During her time at Heal’s Emma has managed a diverse range of projects and budgets from furnishing a complete town house in St John’s Wood, a small studio flat in Bloomsbury to corporate office spaces. During her career she has created living spaces in many different styles from traditional to ultra modern and eclectic.
Emma has a special interest in textiles; she has extensive training and experience designing bespoke curtains and window solutions from the grand to the more modest. Emma’s creative design approach also extends to bespoke rugs and storage solution.
“I enjoy working with clients to ensure that my designs are practical and inspirational. I always take a very detailed brief, a lot of photographs and put an enormous amount of care into completing a scheme and choosing the right products. I am mindful of mixing existing furniture within my designs. It is very important to me to create the right atmosphere so that my client will both enjoy the room and be comfortable”.
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Lee, Rifkah - IDS Assistant
Rifkah Lee joined Heal’s Interior Design Studio in 2005. Rifkah assists in the smooth running of the department by managing all orders, payments, deliveries and liaising with suppliers, clients, furniture fitters, upholsters and curtain makers.
With an interior design background she is dedicated to ensuring that clients schemes are implemented with a high degree of professionalism and as smoothly as possible.
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Step by Step Guide to Heal’s Interior Design Service
Site Visit
The first meeting takes place at the client’s property to discuss the project. The designer will gather practical information regarding each room’s usage, preferred style and how the design might reflect this.
This gives clients the opportunity to discuss furniture, colour schemes and lighting requirements. The interior designer will take full measurements of each room and any windows requiring treatments. The designer will take photographs of each room and details of existing furniture that the client wishes to incorporate into a design scheme.
The designer will also discuss budgets, time-scales and any special requirements the client may have at this initial site visit.
Design Stage
After the site visit the design process begins. During this time the designer may contact a client’s architect in order to gather more information about the property.
All design plans will be drawn up using a CAD (computer aided design) package; allowing the designer to create several layouts drawn to scale showing the potential of the client’s space.
The designer will also create a mood board for each room with product images and samples; giving the client a clear idea of themes and colour schemes proposed.
Formal Presentation
Once the designs have been completed the client is invited to the Design Studio in the Tottenham Court Road store. The designer will present the client with the entire room scheme for their approval.
Estimates
The designer will create an itemised estimate for the customer. This is a comprehensive estimate which will include all fitting charges where applicable.
Project Management
Once the estimate has been signed off, the designer will manage the entire project. This includes price negotiations, communication with suppliers, managing the ordering process and collecting small accessory items for the project. The designer will check all delivery schedules and keep the client informed of progress along the way.
Once all products have been delivered to the Heal’s warehouse, the design team will organise delivery to the property. If the client is based overseas, the design team can hold keys for the property, and be present on the day of delivery, making sure all the furniture is in place. The design team handles all maintenance of a project making the process simple and stress free for the client.
Fee's
The Heal’s Interior Design Studio charges a non refundable fee of £300 per room. For large projects the client will be supplied with an individual quotation for the design scheme.
The Interior Design Portfolio
Testimonials
“The Heals Interior design service took care of my every need. I am a busy working mother with 2 small children and I really needed a bit of extra help getting my house looking great. Heal’s helped me plan each room to an agreed budget. The end result made me realise that a family house can be stylish and functional at the same time”
Fiona Edwards
Market Researcher
“I was in need of some help planning my new riverside apartment and wanted to try and achieve a sleek, minimal, timeless design. The Heal’s Interior Design team showed me the Ligne Roset range of furniture and mixed it together with Heal’s own brand furniture and lighting. We have achieved a super slick look. They planned everything from the initial design to being there when the furniture was put in place; it was a pleasure working with them”
Patrick Lee
E-commerce Director
FAQ's
How much is the service?
Where is the design service based?
Are your designers qualified?
Do you only specify Heal’s furniture in design schemes?
I live outside central London; can I visit your store in Guildford or Kingston and meet a Heal’s Interior Designer?
I live abroad and recently bought a property in London that I plan to let, can Heal’s help me furnish it?
I just bought a new property and need curtains and blinds can Heal’s help?
I need a new kitchen and bathroom; can the design studio help with this?
I only want to have one room designed, is this okay?
I like hard wood flooring; can the Interior Design Studio help me with this?
How long does the whole ‘design to delivery’ process take?
Can I keep the designs and mood boards the designer creates for me?
How much is the service?
The Heal’s Interior Design fee is set at £300 per room. This fee includes a site visit, one-to-one consultations with your designer and project maintenance. Your designer will manage your project from start to finish including sourcing all products, liaising and negotiating with suppliers, handling payments and even in some cases seeing in a delivery to your home.
Where is the design service based?
The Design Team is located in our flagship store at Tottenham Court Road. The studio is open six days a week Monday-Saturday from 10am-6pm. Please phone 0207 636 1666 with any queries or to make an appointment.
Are your designers qualified?
All Heal’s Interior Designers are fully qualified and have collectively completed a wide range of projects from show flats, apartments, studios, entire homes and office space in the UK and abroad. This broad experience means that the Design Team will have practical solutions to even the toughest of design briefs. To learn more about our designers individually please see their profiles.
Do you only specify Heal’s furniture in design schemes?
No, unlike other interior design services our team can source products outside the Heal’s ranges. We have many long standing relationships with outside suppliers such as Matthew Hilton, Casamance, Calligaris, Interlubke, Carre, Ligne Roset and more. We will even source antiques if required.
I live outside central London; can I visit your store in Guildford or Kingston and meet a Heal’s Interior Designer?
While our studio is based in London our designer’s can meet customers by appointment at another Heal’s store.
I live abroad and recently bought a property in London that I plan to let, can Heal’s help me furnish it?
Yes, our design team have worked on many show flats and buy to let properties and can find practical, contemporary long lasting products to suit your needs. Past clients have even been known to leave a set of keys with our designers so that deliveries and fittings can be managed by the design team.
I just bought a new property and need curtains and blinds can Heal’s help?
Yes, our design team have strong relationships with select curtain makers and fitters. The Heal’s fabrics department has over 3,000 different fabrics to pick from! But not to worry our designer’s will sift through the ranges and only present the best options that suit your requirements.
I need a new kitchen and bathroom; can the design studio help with this?
Unfortunately, our team does not do kitchen and bathroom design. However, Humperson’s Kitchen and Bathroom Designers based at our flagship store on Tottenham Court Road will be happy to assist you with your design needs.
I only want to have one room designed, is this okay?
The Interior Design Studio is very flexible, no project is too small.
I like hard wood flooring; can the Interior Design Studio help me with this?
Certainly, we work closely with Tavistock Carpets, the flooring and carpet specialists located in Tottenham Court Road store, who can provide wood flooring, bespoke rugs and fitted carpets.
How long does the whole ‘design to delivery’ process take?
Generally from 3-6 months, however it depends on the complexity of the project. Bespoke items or products sourced from overseas will require a longer lead-time. If you are short of time the designers can suggest a scheme that can fit within your required time frame.
Can I keep the designs and mood boards the designer creates for me?
Once your design fee of £300 has been paid and an order of £1,000 is placed all designs will be released to you.
