Heal's Brand Price Promise

At Heal’s we’re known for our design integrity with products priced to reflect the quality of materials and workmanship, representing great value for money. We sell quality brands including Ercol, Tom Dixon, Vitra, Ligne Roset, Vi-Spring and Anglepoise.

We are committed to offering the best in design, quality and service to our customers. If you find the same product sold at a lower price by one of our competitors, we will match it. Even when it is not on sale. (excluding online only and mailorder retailers). Larger items requiring delivery often include warranty, fitting and delivery charges so we compare the final price of the product delivered to your home to ensure you get the best deal.

Now that’s a promise.

Details

If you find the same product for sale at a lower price at a high street competitor, either in-store or online, and sold with the same service conditions, ask in store, call our telesales team on 0333 2121915 or email a price promise request - see below.

Terms and Conditions

  • The product must be identical in condition, size, colour and other variant and must have a comparable delivery date or availability.
  • Product must be from a comparable retailer with a UK store and online presence. This does not include online-only retailers, auction sites or overseas stores.
  • Total price must take into account delivery, postage, warranty, fitting and installation charges where applicable. We will match only against the advertised price offered by the competitor, i.e. this does not include additional promotional activities such as loyalty card points, cashback schemes and voucher codes.
  • A request must be made within 28 days of purchase and before delivery of products.
  • Products bought on Interest-Free Credit are excluded from our Price Match.
  • The decision of the store manager or customer support advisor is final.

Please send in the following information to enquiries@heals.co.uk or call our customer service team on 0333 212 1915

PRODUCT NAME/TYPE

COLOUR

PRICE PURCHASED/SEEN

STORE/WEBSITE

DATE

CUSTOMER NAME

ADDRESS

POSTCODE

CONTACT TELEPHONE NUMBER

EMAIL ADDRESS

 

 

 

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